• Account Representative, Customer Service

    Job Locations CA-AB-Calgary
    Posted Date 1 month ago(12/19/2018 11:42 AM)
    System ID
    2018-8335
    Job Category
    Accounting & Finance
    Business Unit
    Corporate
  • Job Description

    Account Representative, Customer Service, Calgary, AB

    Why work at Nutrien? Great question!

    Safety is a core value at Nutrien. Keeping every employee safe, healthy and secure is our top priority. Nothing is more important than seeing our people go home safe at the end of every single day.

    While working here you will have the opportunity to grow your career while helping us feed the future. We pride ourselves in hiring from a variety of backgrounds and truly believe that it is our differences that make us stronger so we hope you will join us.

    In addition to exciting and challenging opportunities, Nutrien offers competitive salaries, great benefits and performance based incentives.

    Outside of the skills and necessary qualifications, you will be committed to sustaining our safe and positive work environment while welcoming working side by side others in a diverse culture. Culture at Nutrien is the core of everything we do and all employees are respectful of diverse opinions and views.

     

    Who You Will Work With

     

    You will work daily beside teams of people who will care about your safety on the job and at home. Together, you will have a Commitment to Zero and follow our Safety Principles. Do it safely or not at all. There is always time to do it safely, and Care for each other’s health, safety and security.

     

    Your team will bring out the best in you by enabling you to achieve goals and reach your full potential. You will own your work and find innovative ways to deliver on our vision of feeding the world responsibly while working alongside 20,000 people around the globe who care about you.

     

    Reporting to the Senior Supervisor and as a member of Customer Service team, this position is responsible for activities related to the management and control of order placement of Nutrien’s customers. This position interacts directly with customers and internal stakeholders to support the execution of sales transactions. Additional tasks in terms of analysis and reporting are also expected.

     

    The Ideal Candidate

    Outside of the skills and necessary qualifications, our ideal candidate must be committed to achieving superior results with integrity and sustaining our safe and positive work environment.

     

    Key Tasks:

    • Communicate with customers on a daily basis regarding their needs and expectations of our products and services.
    • Process orders efficiently and accurately for customers.
    • Satisfy customer inquiries regarding: order status, product availability, product specifications, shipping documents, product safety, etc.
    • Work closely with Sales, Business Teams, Transportation, carriers, and the plants/terminals for the purpose of completing sales transactions.
    • Act as a resource for assigned Sales Managers regarding the daily activity of shared accounts.
    • Coordinate the most cost-effective mode of transportation, including product sourcing from Nutrien plants, terminals and warehouses.
    • Organize, plan and confirm shipment schedules.
    • Manage rail detention billing.
    • Communicate product availability and loading hours/outages to customers and carriers.
    • Assist customers and Sales team with ad-hoc reporting requirements.

    Skills:

    • Excellent communication skills are essential.
    • Strong interpersonal skills and aptitude to excel in a team environment.
    • Experienced in a variety of software programs and applications with an aptitude to learn new systems.
    • High attention to detail and proven ability to work under pressure.
    • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables.
    • Capacity to identify pain points in processes/systems and recommend and implement possible solutions.
    • Possess strong problem resolution and analytical skills along with the ability to exercise independent decision-making within established guidelines.
    • Solid understanding of Customer Service processes and procedures and how transactions flow through and report in the various systems.

    Qualifications: 

    • Preference will be given to individuals with an Agricultural, Marketing or Business related 4 year degree.
    • A passion for customer service and a minimum of 5+ years of related experience.
    • Proficiency in Microsoft Office products, particularly MS Excel, is required.
    • Working knowledge of SAP is a strong asset.

     Additional Comments /Information:

    • Seasonal overtime will be required during peak periods.

    Nutrien is committed to creating an inclusive workplace.  We encourage applications from all well qualified candidates who reflect the diversity of the regions where we operate.  This includes recognizing the voluntary identification of status such as gender, sexual orientation, visible minority, Indigenous status, persons with disabilities, and veterans, where applicable.

    If this sounds like a good match, apply now. This job will remain posted until filled. You may be required to undergo a background check and substance test in accordance with Nutrien policies.

    While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

     

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